6 months ago
By following the below instructions, you can allow a technician at telecom to access your PC or Mac (no Chromebooks or iPads at this time) while you continue working.
Follow the below for help with your Apple desktop.
- Click the "Download Live Support Tool" button & download the app
- “Support” icon appears on your desktop (or wherever you download from the internet to). Double-click it.
- A Support window opens. Double click “Remote Support”
- A Support Session window opens. Do as it says and go work while telecom addresses the problem.