Step by Step Instructions

6 months ago

By following the below instructions, you can allow a technician at telecom to access your PC or Mac (no Chromebooks or iPads at this time) while you continue working.

  • CLICK the "Download" button at left
  • A page opens; click "Download Remote Support"
  • When download completes, open the file (click "Run" when asked to do so)
  • When the session window opens, follow instructions there. Leave the support window open while you work.

visit page
Mac User?

MAC USER? Follow the below for help with your Apple desktop.

- Click the "Download Live Support Tool" button & download the app

- “Support” icon appears on your desktop (or wherever you download from the internet to). Double-click it.

- A Support window opens. Double click “Remote Support”

- A Support Session window opens. Do as it says and go work while telecom addresses the problem.

Tech Support button